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Bits n Bobs Personalised Gifts


Privacy Policy

Who we are

Our website address is:

Bits n Bobs is committed to protecting your personal information and being clear and transparent about what information is collected and how it is used. This document is designed to explain to you how your personal information is used that you have provided.

Bits n Bobs make personalised handmade gifts and as a business are legally required to process your personal information fairly and in a transparent manner.

What personal data we collect and why we collect it

We only use your information where we have lawful grounds and legitimate business reasons to do so.  This would be to fulfil an agreement with you and to process your purchases and obtain payment. The recipients of your personal data are limited exclusively to the people who have a need to know such information to perform their responsibilities. We do not sell or pass your personal information to any third parties.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data is collected when you provide details when requesting a gift to be made and when you give consent for that work to be carried out.  When using the website you may be asked to provide certain information such as:

  • Name
  • Address
  • Contact details such as telephone number / email address
  • Credit card / paypal information
  • Identifiable information such as photographs

Credit card / paypal information is not stored and telephone calls are not recorded.

We may gather information including personal information provided by you in any messages you send via the website and any emails or images you may send.

How do we use your personal information

All information you provide is stored on a secure computer that only Bits n Bobs have access to.  We will only keep your personal information for as long as needed for a contractual basis and to comply with legal requirements.  This is usually a minimum period of 7 years.  Once the information is no longer required it will be securely and confidentially destroyed. Any photographs given are only stored for the duration it takes to make the product chosen (usually up to 1 week) and is then permanently deleted.  

What are my rights over data protection legislation?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can find further information on your data protection rights and which apply to you from the Information Commission’s Office (the “ICO”) at

What do I do if I am not happy about something?

We are committed to protecting and respecting your privacy. However, if you’re not happy with how we collect or process your information or just want some further information on your rights, you can contact us using the email address and postal address set out in this notice.

We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible.

The European Union has taken a monumental step in protecting the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which will be effective from May 25, 2018. Simply put, EU residents will now have more say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule states how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents’ personal data in any manner, irrespective of location, has obligations to protect the data. Bits n  Bobs is aware of its role in providing the right tools and processes to support its users and customers meet their GDPR mandates.

Data Protection Queries

As the business owner I am committed to protecting and respecting your privacy. You can contact Michelle Mcnabb, by sending an email directly to or via the contact details below.

How to contact Bits n Bobs

For any questions or concerns relating to this privacy notice or our data protection practices please contact :

Michelle Mcnabb

Unit 7 Currock Road Trade Centre, Currock Road, Carlisle, Cumbria, CA25AD


Tel: 07930 072363