What is your turnaround time?

We aim to have all orders shipped as soon as possible but as a general rule this will be within 2-3 working days (Monday to Friday).  Please note turnaround time can increase up to 7 days during the festive period. If dispatch times of a particular item are longer we will notify of this on the item page. 

Please remember to allow for delivery times following dispatch.

 

How long will delivery take following dispatch?

We use Royal Mail for the majority of our parcels but may a use courier service for larger parcels. 

We send all of our parcels out using a tracked service. This enables you to change your delivery options before delivery is attempted and you will receive a text / email notification upon dispatch.  

Your parcel will be tracked from dispatch through to the delivery point.

 

If you choose 48 hr tracked please allow 2-3 days for delivery. For 24hr express delivery, Royal Mail aim to deliver next working day. 

Please be aware that choosing express delivery does not increase the production time of your order,

just the delivery time once dispatched. 

 

 

Where are you based?

We are based in Carlisle, Cumbria